I also was pleased with the appearance of our room. As I walk into the hotel I was very impressed. My husband and I went to Horseshoe for a quick trip. The housekeeping staff tried to help us but had little to work with. As far as the management goes, they didn't care. All three pillows were mis-matched and yellowed. Our bed had linens that were yellow in places while the bed pad had blood on it in several places (you could see it through the thin sheets). Unfortunaltly it was as worn as the first, plus reeked of smoke. She did find us another room which we moved to. When we contacted the front desk, we were dismissed 2 times, and on the 3rd try finally spoke to a 'manager', who sent a housekeeping supervisor to the room. The room had not been vacumned as there were fingernails/toenails all over the floor on one side of the bed. All the furniture was very worn and dirty also, with the chair and couch low to the ground too. The bed was actually laying on the floor(dirty box springs directly on the floor). The hurricanes essentially put any renovation work on hold for months.Upon our arrival at the Horseshoe we were told that our reservation for a king/non-smoking was not available, so we were given a handicap, smoking room. Real spoke of the long 18 months that included the COVID-19 pandemic, followed by the destructive Hurricane Laura last August and Hurricane Delta last October. The gaming board heard an update on the project from Dan Real, Caesars south regional president, and Jeff Favre, Isle of Capri general manager. Officials with Caesars Entertainment, Isle of Capri’s parent company, said in a news release that the plans, subject to gaming control board approval, call for more than 60,000 square feet of casino space nearly 1,000 slot machines and table games a World Series of Poker Room with 10 poker tables a Sportsbook location for sports betting a renovated 250-plus room tower hotel and new restaurants.

The new identity brings with it a series of improvements to revamp the hurricane-battered riverboat casino property into a state-of-the-art land-based facility that is expected to open by the fall of 2022. Isle of Capri Casino has been renamed Horseshoe Casino Lake Charles following Thursday’s approval by the Louisiana Gaming Control Board.

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